Privacy Policy

1. Introduction

Rugest OÜ ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rugest.ee.

Please read this privacy policy carefully. By using our website, you consent to the practices described in this policy.

2. Data Controller

3. Information We Collect

3.1 Information You Provide

When you use our contact forms or request a quote, we collect:

• Name and company name
• Email address
• Phone number (optional)
• Message content and project details

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through Google Analytics:

• IP address (anonymized)
• Browser type and version
• Device type and operating system
• Pages visited and time spent
• Referring website
• Geographic location (country/city level)

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested information
• To process quote requests and communicate about potential projects
• To improve our website and user experience
• To analyze website traffic and usage patterns
• To comply with legal obligations

5. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: When you submit a contact form or accept cookies
• Legitimate Interest: To improve our services and website functionality
• Contract: To respond to your business inquiries

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Formspree (form processing), Google (analytics)
• Legal Requirements: When required by law or to protect our rights

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Contact form data: Up to 3 years after last communication
• Analytics data: 26 months (Google Analytics default)

9. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at contact@rugest.ee.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to secure data transmission.

11. International Data Transfers

Some of our service providers (e.g., Google) may process data outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: